Contact us
About us
Track your order
FAQ
Before you contact us, check out our FAQ page below. In many cases your question can be answered there, and it is by far the fastest way for you to get help.
Our customer service is open Monday-Friday. We try to reply to all emails within 24 hours.
Having a problem with your product? Feel free to attach a photo or short video to your email so we can help you faster.
Company name: DMM AB
Return address: Spjutvägen 3, Bålsta, Uppsala län, 74650, Sweden
Support and customer service
Monday–Friday: 8am–4pm CET
Email: Hej@kiddio.se
Frequently asked questions
Here you can find answers to the most common questions from our customers, including information about delivery, returns and complaints.
If you can't find what you're looking for or have other questions, you're welcome to contact our customer service by email.
How do I track my order?
When your order has been shipped from our warehouse, you will receive a shipping confirmation by email with a tracking link.
With the link, you can easily follow your package step by step all the way home, so you always know where your order is.
Can I cancel or change my order?
Yes, as long as your package hasn't been shipped yet. Contact our customer service as soon as possible and we will help you cancel or adjust your order.
Haven't received an order confirmation?
Check your spam/other folder and that you entered the correct email address at checkout. If you can't find it, contact us and we will help you.
What is the delivery time?
The delivery time is shown at checkout and/or on the product page. Delivery times may vary depending on the product and delivery address
How much does shipping cost?
The shipping cost is always shown at checkout before you complete your purchase.
What happens if the package doesn't arrive?
Contact us with your order number and we will look into the delivery and help you further.
Can I return an item?
Yes, if the item doesn't feel right for you, or if it doesn't meet your expectations, just get in touch with us and we will arrange a full refund, completely hassle-free.
When will I get my refund?
Once your return has been received and approved, we refund within 24h. The refund is made to the same payment method used for the purchase
Shipping cost is shown at checkout.
Need more help?
Contact us at Hej@kiddio.se or via the contact form below.
We'll help you as quickly as possible.