Refund policy

We want you to feel completely confident about your purchase from Kiddio. Below you will find all the information about returns, refunds and the right of withdrawal.

30-day returns

We know that everyone has different needs – that is why we offer 30-day returns.

You have the right to try the product at home, at your own pace, to decide whether it meets your expectations.
If it does not feel right for you, you can return it and receive a full refund in accordance with the terms below.

Return conditions

To be eligible for a return, the product must:

Be in good condition
Not be excessively used
Be returned in its original packaging (if possible)
Be accompanied by a receipt or order number that can be shown

👉 You have the right to open and test the product to the extent necessary to assess whether it suits you.

How to make a return

Contact us at Hej@kiddio.se
You will receive return instructions
Send the item back to us
We process your refund

👉 We recommend that you contact us before sending the item back to ensure that it is handled correctly.

Return shipping

Return shipping is paid by the customer.
The cost is deducted from the refund.

Refunds

Once we have received and inspected your return:

The refund is issued within 48 hours
The money is refunded to the same payment method

Please note that it may take 2–3 business days before the money appears in your account, depending on your bank.

Damage or wrong item

Check your order on delivery.

If the item is:

damaged
defective
incorrect

Exceptions

The following products cannot be returned:

Hygiene products that have been opened or used
Custom-made or personalized products

Exchanges

If you want to exchange an item, we recommend that you:

Return your product
Place a new order

Right of withdrawal (EU)

Under EU consumer protection rules, you always have the right to withdraw from your purchase within 14 days of receiving the item – without giving any reason.

Conditions:

The product may have been opened and tested to a reasonable extent
It must be returned in good condition

Rejected returns

Returns that are excessively used, damaged or missing essential parts may be refused or result in a deduction from the refund.

Return address

Spjutvägen 3, lokal A18
746 50 Bålsta
Sweden

Contact

Do you have questions about returns or refunds?

📧 Hej@kiddio.se

We are happy to help.